NOTICE: Skipping or Modifying an order must be done 24 hours prior to delivery using this app. For immediate adjustments, please call our customer service number at (888)-423-1955.
NOTICE: Although we do our best to accommodate sooner, please allow a minimum of 3-5 business days for new and out-of-route deliveries. EXTRA OR OUT-OF-ROUTE DELIVERIES MAY BE SUBJECT TO ADDITIONAL FEES..
NOTICE:ALL UPDATES MUST BE MADE AT LEAST 2 BUSINESS DAYS PRIOR TO DELIVERY FOR PROCESSING.
Orders updated the night before will still be considered on hold and an out of route fee will apply.
Notice!
Delivery & Policy Information
Delivery Hours:
Please note that if you are in a secure facility, we will need access at the time of the delivery. If we are unable to access the facility, your delivery may be delayed. Our normal delivery hours are Monday to Friday between 8 AM and 5 PM. (EST)
Bottle Deposits:
To avoid any unnecessary deposit fees, please ensure your empties are available to the driver on your scheduled delivery date.
Off Schedule Deliveries:
Requested deliveries that are not on your scheduled delivery day may be subject to a special trip fee.
We are NOT responsible for damage due to leaking coolers or bottles. You will need to contact your homeowner/renter insurance carrier
ALERT: Our policy is to not refund full goods for the overall safety and well-being of our customers.
Note: If you are signing up without purchasing water/products, you must select No Product Needed with a Quantity of 1 and Add to Cart. If you are having trouble finding it, be sure to use the search tool within this page.
Note: If you are signing up without purchasing equipment, you must select No Equipment Needed with a Quantity of 1 and Add to Cart. If you are having trouble finding it, be sure to use the search tool within this page.
Note: In an effort to improve efficiency and to be as environmentally responsible as possible, upon completing setup of your account, you will be placed in a monthly route and begin receiving your deliveries on a 28 day cycle. Extra or out-of-route deliveries may be subject to additional fees.
Notice!
For Bottle Deposits & Equipment:
NOTE: There is a $6 per bottle deposit for 3 and 5 Gallon Plastic Bottles.
For Mountain Valley Glass bottles, there is a $20 per bottle deposit.
Bottle deposits and equipment rentals are billed AFTER setup/installation and are NOT included in the itemized billing below!
DISCLAIMER: payment must be made in full prior to your initial delivery. An email notice will be sent to confirm.
Our Policy is to not refund full goods for the overall safety and wellbeing of our customers.
Reminder: this is a monthly service. You will have access to your delivery calendar online and receive alerts regarding your delivery dates.
Notice!
We utilize large 8 bay trucks to make deliveries.
NOTE: If our truck is unable to reach your home or business, then we aren’t able to deliver to that address. We are sorry for any inconvenience.
NOTE: We cannot deliver to secure apartment buildings. Unless we have access to make the delivery during normal business hours and not just certain times of the day. Our drivers need the ability to drop the products off and they cannot make appointments.
