Return Policy
You may cancel your order at any time prior to shipment.
Return Policy Details:
RMA Number:
First obtain a Return Merchandise Authorization (RMA) number from Mountain Glacier, LLC at 812-423-1955.
Packaging:
Please re-pack the product in its original box, or a box of equivalent strength, in the same way as it came to prevent damage in shipping. Please return everything that was in the original box, including any free items if applicable.
Return To:
We will provide you with our warehouse address to return merchandise when we issue the RMA number.
Refund:
Within 30 days from the date of purchase, refund policy conditions are as follows:
1. If system is unused and filters are in original, unopened packaging we will refund the purchase price less a 3% re-stocking fee upon receipt of merchandise returned in new and original condition.
2. If system is used, not-defective, we will refund the purchase price less a 15% re-stocking fee upon receipt of merchandise in undamaged condition.
3. If product is defective we will refund the full purchase price upon receipt and review of merchandise returned in undamaged condition.
Note: All shipping and handling charges are non-refundable.
